Work Orders
Works must be submitted through rmResident via the mobile app or website
Before Submitting Your Work Order - Read the below
FIRST: Review your maintenance requirements that you are responsible for versus what the association is responsible for. Typically, only common elements fall under the association's responsibility to make repairs. These areas are defined in the governing documents (bylaws, declarants) or the maintenance responsibility chart if the association has one prepared by a law firm.
What Are Work Orders?
An association work order is a formal request for repair, operations, or maintenance work the association needs for the maintenance areas that it is responsible for - Common Elements.
Work orders are typically initiated by owners, but can also be created by the association for repair(s) or maintenance tasks and clarifies the details of the job.
A work order includes all the information related to the task requested and outlines the process. Moreover, it includes other details such as the requester’s name, address, photos, and other special instructions to facilitate the repair.
Be detailed
- Include the location, date, time of the issue, and highly recommended/required, attach photos or videos.
Associations need to maintain the community’s common areas to keep property values high. This also ensures that the members are satisfied with the association.
Select here to view Matteson Station's Maintenance Responsibility Chart
You may also access the Maintenance Responsibility Chart by navigating to the Governance heading on the webite.